Shipping Policy for Hair Extensions

We offer International Express Shipping time: Under normal circumstances, the shipping time of expedited shipping is about 3-6 working day.

Please ensure that the shipping address provided at checkout is accurate and complete. Please note that urgent logistics cannot be shipped to addresses or box addresses. 

✈ Usually, It may take 12 to 24 hours to process your order. Pre-sale products take time to make, and we will ship them to you immediately after the production is completed

✈ The hair extension orders which delivered by DHL are shipped with signature confirmation to ensure safe delivery, no exceptions. If you are not home upon delivery, you will need to pick it up from your local DHL or call to schedule a re delivery by calling 800-225-5345

※ We do NOT ship to International P.O. Boxes, please provide an alternate shipping address.
※Due to Spain’s local customs policy, expedited express delivery is cancelled, all Spanish orders are shipped through CNE.

※  Make sure that she or he enters the shipping address correctly. We do our best to speed up processing and shipping times, hence there is a very small time gap to cancel/change your order or to change the address of the order. If you decide to cancel your order or change your shipping address, please write to us at as soon as you place your order. We will do our best to make the change, however we cannot guarantee that we will be able to do so.

※  The item is sent from China or America. International customers are responsible for all import duties, customs, and local taxes charged by your country. As customs fee vary from country to country. we are unable to advise the amount of what these fees might be.

※ It is highly recommended that your shipping address should be the same as your billing address. Your order will be subjected to a fraud risk assessment.

※ Because express delivery is affected by many factors, sometimes beyond our control, we hope to get your understanding and support, and we will try our best to solve all your problems.

※ After receiving our successful delivered mail, please find the location of the package in time, and contact us in time if it is lost. Due to the limited time for express delivery, after more than 7 days, it is difficult for the express company to investigate the delivery situation of the courier at that time. It is also very difficult for us to process. Once we have successfully delivered the package and you did not receive the package, please contact us in 7 days.
Courier Phone Number:
Press 0, then 0, then press 5, then 5, then 2
Keep saying ‘Speak to a representative’ at each prompt
 Press 0 at each prompt, ignoring messages

The final interpretation of the activity belongs to Mateo House of Beauty.